To Our Valued Guests,
Effective August 1, 2020, all visitors and returning residents entering Massachusetts must follow new travel orders. The Commonwealth has made great progress to slow the spread of COVID-19 and gradually re-open the economy, and all visitors have a responsibility to help us keep transmission levels as low as possible.
All visitors entering Massachusetts, including returning residents, who do not meet an exemption, are required to:
Complete the Massachusetts Travel Form prior to arrival, unless you are visiting from a lower-risk state designated by the Department of Public Health. The Massachusetts Travel Form can be accessed here:
Quarantine for 14 days or produce a negative COVID-19 test result that has been administered up to 72-hours prior to your arrival in Massachusetts.
Travelers from COVID-19 lower-risk States are not required to fill out the Massachusetts Traveler Form and do not need to quarantine. States are included on the list based on meeting two criteria: average daily cases per 100K below 6 AND positive test rate below 5%, both measured as a 7-day rolling average.
Current Low Risk States are:
- New Hampshire
- New Jersey
- New York
- West Virginia
If your COVID-19 test result has not been received prior to arrival, visitors, and residents must quarantine until they receive a negative test result.
Failure to comply may result in a $500 fine per day.
As the Corona virus continues to have an impact around the world, it’s important that we communicate with you the steps we are taking to help keep you and your family safe and healthy.
At the Inn on Main, we have always adhered to the highest cleaning standards possible. We have implemented additional measures in the face of COVID-19 to ensure that you feel a sense of safety and security when staying with us. We are confident that these extra measures and precautions make the Inn on Main a safer place to stay so that you can enjoy your vacation or getaway.
For your safety and that of our staff, we have added cleaning and sanitation procedures that comply with the CDC (Centers for Disease Control and Prevention), state and local guidelines, as well as those recommended by hospitality industry experts.
These changes cover all aspects of our operations, including breakfast and dining changes, guest room housekeeping, and common area cleaning and sanitation, and supplement our already rigorous processes. Our goal is to ensure the utmost in cleanliness and hygiene.
Please read about our enhanced procedures below and please contact us at 774-994-8478 or firstname.lastname@example.org if you have any questions regarding your reservation.
Check-In and Check-Out
While it is always our preference to personally welcome our guests, we believe that implementing social distancing guidelines is wise in the current climate. We have implemented new contact-less check-in and check-out procedures for your safety and convenience.
Our reservation system collects payments and processes receipts electronically prior to your arrival, so the need for credit cards, pens, or papers to be exchanged at arrival will be limited. If a credit card needs to be run while are checking in or out, we will make sure the card is sanitized prior to its return to you.
Contactless Check-in (only if a contactless check in is requested):
On the wall behind the Guest Entrance door you will find an envelope containing your sanitized room keys and a welcome letter and other instructions. Our cell phone numbers are included with that information packet. Please contact us via voice or text messaging if you need anything. Innkeepers and staff are on-site and will be happy to answer any inquiries that you might have while remaining at an appropriate distance.
Since all charges are prepaid, there should be no need to settle balances due at the time of check out. We ask that you leave your keys on a nightstand in the guest rooms when it is time to check out.
The Inn on Main’s full breakfast service will continue as usual. The following changes will be employed:
● All self-service beverages in the dining room will be discontinued.
● Beverages will be served at the table.
● Staff will be wearing face coverings during breakfast service, and as always, washing their hands before and after every interaction with you.
● We will not be pre-setting the tables in the dining room. Napkins, silverware, glasses, mugs, condiments, etc. will be placed once you have been seated.
● One breakfast menu will be posted a day in advance in the common area for guests to read. At breakfast, please notify your Innkeeper the night before of any food allergies, sensitivities or dislikes.
● Dietary restrictions must be expressed at the time of reservation.
● To-go or in-room breakfasts may be discussed in advance with the innkeepers
We are employing two scheduled seating times to manage the number and distance of people in the dining areas at any one time.
● The first seating arrival time will be between 8:00 AM and 8:15 AM
● The second seating arrival time will be between 9:00 AM and 9:15 AM
● We ask that you schedule your preferred breakfast seating no later than 8:00 PM the previous evening
● Please attend the seating time you’ve chosen for your own safety and the safety of others.
Tables will be available in the dining room and patio. At any given seating, there will be no more than two tables in use in the dining room and four on the patio, with the appropriate distance between tables and guests.
Self-Serve Coffee, Tea, and Other Refreshments
Self-service amenities will not be available at this time. You may request beverages from the staff and innkeepers throughout the day if you would like. Ice will be available from the innkeeper as well as our usual cookies which will be individually wrapped.
Guest Rooms and Housekeeping Service
We will employ a 24-hour interval whenever possible between stays on all guest rooms to ensure safe time distancing between guest stays. Items such as extra blankets, pillows, magazines, pens and notepads have been removed from the rooms. We will happily assist you if you request those items.
Once a guest has checked-out,
● The room will be stripped of all linens which are then bagged and taken to be washed and sanitized.
● Beds will be remade with clean and sanitized linens.
● All hard surfaces in the guest rooms will be cleaned with a sanitizing agent, including door knobs, light switches, drawer knobs, alarm clock/charging/docking stations, air conditioning controls and TV remote controls.
● All soft surfaces will be sprayed with a fabric sanitizing spray.
Bathrooms will continue to be sanitized, including fixtures, glass shower doors, and shower curtains and liners. Once cleaned to our highest standard, each guest room will be locked and will remain so until you check-in.
Daily Housekeeping Service
Daily housekeeping/room service will be discontinued at this time with exception of stays of 4 days or longer. This will minimize staff need to access your room during a stay.
Trash bins will be placed in rooms near the entry door.
This will allow staff to minimally access guest rooms to remove trash without fully entering the room. OR You may place the bin outside of your room to signal you want removal.
Soiled/Used Towel Removal:
A cloth laundry bag is provided (located in the top of your closet) to request replacement towels. Please place the bag outside of the room.
Clean towels will be delivered to your upon your request.
Common areas will be cleaned and sanitized as always. High touch areas such as door knobs, banisters and door jams will be cleaned even more frequently by staff. Hand sanitizer and wipes will be made available throughout the common areas.
Guests will only use the bathrooms in their respective guest rooms.
Staff and Innkeepers
Staff has been trained for enhanced cleaning and serving procedures. All of our staff has received ServSafe training and been through CDC enhanced cleaning protocol training. Staff are provided with:
● Disposable surgical face masks that are discarded after each use.
● Protective disposable gloves
● Temperature check with thermometer upon arrival for work
Kitchen sanitation procedures as always will continue with:
High-temperature commercial grade dishwasher to sanitize dishes, silverware and glassware. Surfaces cleaned and sanitized with bleach solution per CDC requirements for sanitizing solution.
Our promise to you is to make the Inn on Main as safe and welcoming as possible.
We ask that you do your part to minimize risks by social distancing, hand washing, using a face-covering, and following sanitizing guidelines.
We look forward to your visit!!
Chris Kennedy & Sarah Bradburn Innkeepers
Inn on Main